At Palglade Ventures (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make inquiries, book safaris, or interact with our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Postal and physical address
- Passport information (where required for bookings)
- Date of birth
- Emergency contact details
Booking Information
- Travel dates
- Accommodation preferences
- Dietary requirements
- Special requests
- Travel companions’ details
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
We use your information to:
- Process safari and travel bookings
- Communicate regarding inquiries and reservations
- Provide customer support
- Arrange accommodation, transportation, and related services
- Improve our website and services
- Comply with legal obligations
- Send promotional communications where consent has been provided
3. Sharing of Information
We may share your information with:
- Hotels and lodges
- Airlines and transport providers
- National parks and conservancies
- Government authorities where legally required
- Payment processing providers
We do not sell or rent personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
5. Data Retention
We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
6. Cookies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
You may disable cookies through your browser settings, though certain website features may not function properly.
7. Your Rights
Subject to applicable laws, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
8. International Transfers
Where necessary, your information may be transferred internationally to facilitate travel bookings and related services.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our website.
11. Contact Information
Palglade Ventures
Nairobi, Kenya
For privacy-related inquiries, please contact us through the details provided on our website.
